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lost audio

Specific to Premiere Elements Version 7.

lost audio

Postby ridon127 » Sat Mar 16, 2013 9:29 pm

I have a project i have been working on with no problems. I pulled it up tonight and there is no audio. I have checked all the settings that i know of and nothing was wrong. My computer shut down the other day to do some microsoft updates and when it went to restart, it had some kind of failure going on. i worked with it and finally got it back to original settings so i don't know if that has anything to do with the sound issue. i have checked to make sure the speakers are plugged in.. help me please!!! :pull:
thank you!!
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Re: lost audio

Postby Bob » Sun Mar 17, 2013 4:16 am

Do you have any sound in Windows or is it just in Premiere Elements that you have no sound?

If it looks like it may be a Windows problem, you could try this: http://support.microsoft.com/mats/AudioPlayback/
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Re: lost audio

Postby ridon127 » Sun Mar 17, 2013 9:06 am

Bob,
I have no sound at all.. i ran the microsoft you suggested and it didn't find anything. i have plugged the speakers into every port there is and still nothing.. i really needed to get this done today. :pull: :pull: :pull: :pull:
Thank you for your help.
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Re: lost audio

Postby Chuck Engels » Sun Mar 17, 2013 10:02 am

Hi Donna,
Sorry you are having problems :(
Please check the following and make sure all audio properties are correct.
http://www.tinyeye.com/avsetup/soundsetup_xp.html

Let us know if this helps at all.
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Re: lost audio

Postby Peru » Sun Mar 17, 2013 12:44 pm

Do headphones work?
Have you tried another set of speakers?
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Re: lost audio

Postby ridon127 » Sun Mar 17, 2013 4:44 pm

nothing works. i have tried all the programs listed above and it didn't fix it.. i have pre 11 on my laptop but the time stretch is gotten the best of me.. i can't find my pre 7 to install on the laptop so i am kind of stuck..i was doing my project in pre 7 becaus ei didn't want to try a new program on a projct i have already started... windows did an update a couple of days ago and when it went to reboot the computer i got a message i needed to do a system restore. so i did it to the last day i knew everything was working properly. it also said it wouldn't affect any files but it did do a back up... i am really at loss as what happened.
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Re: lost audio

Postby Chuck Engels » Sun Mar 17, 2013 4:50 pm

Do you know any computer repair guys in your area Donna? Even the Geek Squad should be able to handle getting the audio working again.
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Re: lost audio

Postby ridon127 » Sun Mar 17, 2013 4:58 pm

Chuck Engels wrote:Do you know any computer repair guys in your area Donna? Even the Geek Squad should be able to handle getting the audio working again.

Not really.. I was hoping one of the muvipix pros would show up..LOL i am probably going to have to take it to the geek squad at this point.. it's always something.. :ha:
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Re: lost audio

Postby Chuck Engels » Sun Mar 17, 2013 5:09 pm

Do you know what Audio Device/Adapter is on your computer? Could be SoundMax or RealTek, maybe others.
Might just need to reinstall the driver. There are a couple things we can still try, do you know how to open Device Manager?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

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Re: lost audio

Postby ridon127 » Sun Mar 17, 2013 5:25 pm

Chuck Engels wrote:Do you know what Audio Device/Adapter is on your computer? Could be SoundMax or RealTek, maybe others.
Might just need to reinstall the driver. There are a couple things we can still try, do you know how to open Device Manager?

it's real tek.. i think i can open the device manager. at this point not to sure about anything..
what do i need to do after i open the device manager?
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Re: lost audio

Postby Chuck Engels » Sun Mar 17, 2013 7:05 pm

What operating system is on that computer? Windows XP?
In Windows XP you can right click on MyComputer, select Properties, then Hardware, then Device Manager.
If necessary you can go to the Sound, Video and Game Controllers and right click on any audio devices and/or drivers then select uninstall. After that you can restart the computer and Windows should recognize and re-install the devices correctly. That is one option but let's try something else first.

Let's try updating the RealTek audio drivers before trying anything else, what make and model computer is this?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: lost audio

Postby ridon127 » Sun Mar 17, 2013 7:53 pm

It is a HP Pavilion WIndows 7 premium home edition,
64-bit, Intel Core 2 quad cpu 8400 @ 2.66ghz, realtek high definition audio
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Re: lost audio

Postby Chuck Engels » Sun Mar 17, 2013 8:07 pm

There are a number of different Pavilion models, can you tell me specifically which one?
There could be different drivers depending on what model it is, don't want to have you install the wrong one ;)
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: lost audio

Postby ridon127 » Sun Mar 17, 2013 8:17 pm

:oops: hp pavilion p6280t cto desktop pc
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Re: lost audio

Postby Chuck Engels » Sun Mar 17, 2013 8:45 pm

Hi Donna,
Here is the link to the audio driver download page
http://h10025.www1.hp.com/ewfrf/wc/soft ... 65743#N200

If you have any questions let me know but you just need to download and install, follow the instructions and it should be fairly simple. Do you have your monitor connected to the computer with an HDMI cable? It seems as though this is a known issue with that computer and causes audio problems, strange but true;

Released:
2009-10-28
File name:
sp44380.exe [1/1, 24.02M]
Version:
6.0.1.5910
Compatibility:
Microsoft Windows 7 Home Basic (64-bit)
Microsoft Windows 7 Home Premium (64-bit)
Microsoft Windows 7 Professional (64-bit)
Microsoft Windows 7 Ultimate (64-bit)
Microsoft Windows 7 (64-bit)
Fix/Enhancement:
Resolves an issue with no sound coming from headphones or external speakers when the system is connected to a monitor via HDMI cable.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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